Workplace Skills
Customer Service
A practical, hands-on approach to dealing with and caring for customers.
All short courses
Rationale
Customer service is a vital element of business operations, affecting the bottom line and public perception.
Purpose
Equip employees with a practical, hands-on approach to dealing with and managing customers with care.
Learning objectives
- Define the principles of quality customer service
- Master the art of dealing with difficult customers
- Appreciate the importance of telephone professionalism
- Build customer loyalty
- Listen well and respond to customers
- Apply best practices through customer feedback and benchmarking
Course content
- Principles of quality customer service
- Attitudes and habits and their effect on service
- Mastering the art of listening
- Projecting a professional image
- Self-awareness and self-management
Book this course for your team
ILES short courses can be delivered online or in person, and tailored to your organisation's needs.