Workplace Skills
Managing Conflict at the Workplace
Prevent and manage workplace conflict before it escalates and harms organisational goals.
All short courses
Rationale
Conflict needs early identification and effective management so it does not escalate and harm organisational goals.
Purpose
Equip employees to prevent and manage conflict in the workplace.
Learning objectives
- Effectively resolve conflict
- Identify the objectives, levels, forms and causes of conflict
- Use conflict-management strategies
- Describe disciplinary and grievance procedures fairly
- Analyse evidence in investigations and charges
- Apply practical skills for conducting a disciplinary hearing
Course content
- Understanding conflict
- Responses to conflict
- Approaches to conflict management and dispute-resolution processes
- Individual conflict-resolution styles
- Skills and behaviours for effective conflict management and dispute resolution
Book this course for your team
ILES short courses can be delivered online or in person, and tailored to your organisation's needs.