Customer Service is not about being courteous to your customers, it is a vital element of your business operations that can impact your bottom line and affect how your company is viewed in the public eye.
PURPOSE
The aim of this course is to equip employees with a practical hands-on approach to dealing with and managing customers with care.
LEARNING OBJECTIVES
At the end of the course, participants should be able to:
Define the principles of quality customer services
Show the art of dealing with difficult customers
Recognise the importance of projecting professionalism on the telephone
Demonstrate knowledge and skill in building customer loyalty
Advance good listening and responding to customers
Demonstrate knowledge of the concept of best practices in Customer Service through customer feedback and benchmarking