RATIONALE
The shop steward (a person elected by workers to represent in dealings with management) and leadership development pro- gram is aimed at developing the capacity of leadership and shop stewards to improve the quality of service to its members. This is only possible if they understand the role of shop stewards and leadership, labour relations, including the main statues that govern the workplace and how disputes are processed and handled through all the necessary stages up to the industrial court. It is also important that the union leadership appreciate the difference between litigating at the industrial court and High Court.
PURPOSE
The purpose of this course is to equip union leaders and shop stewards with basic skills to effectively represent the union in negotiation and engagement with management.
LEARNING OBJECTIVES
At the end of the course, participants should be able to:
- Explain the history and role of trade unions in the workplace and in society
- Explain shop stewards’ role in the workplace
- Understand the trade union constitution
- Define the role of trade unions, their history
- Discuss how grievance and discipline cases can be effectively handled
- Discuss the main legislative framework regulating working life
- Explain the dispute resolution mechanism
COURSE CONTENT
DURATION
TARGET GROUP
- Trade union history and the role
- Role and duty of shop stewards and trade union leaders
- Organizational skills for shop stewards
- Labour relations content and dispute resolution
- Mediation, arbitration and grievance procedures
- Industrial court hearings
- Stewards